Refund policy
JACK Clothing Company
Return & Refund Policy
Effective Date: September 17, 2026
At JACK Clothing Company, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, we’re happy to review your return request according to the policy below.
1. Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, or damage
- Returned with original tags and packaging, when applicable
Items that do not meet these requirements may be refused.
2. Non-Returnable Items
For health, safety, or hygiene reasons, certain items may not be eligible for return once opened or worn. This may include underwear, intimate apparel, or other items identified as non-returnable at the time of purchase.
Sale, clearance, customized, or final-sale items may also be non-returnable when clearly identified as such.
3. How to Request a Return
Before sending an item back, please contact us at:
Please include:
- Your full name
- Order number
- Item(s) you would like to return
- Reason for the return
- Photos, if the item is damaged or defective
Please do not send merchandise back without first contacting us for return instructions.
4. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank, credit-card company, or payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at jackccompany@gmail.com as soon as possible.
Please provide your order number and photographs showing the issue. We will review the situation and, when appropriate, provide a replacement, refund, or other appropriate resolution.
6. Return Shipping
Unless the return is due to an incorrect, damaged, or defective item, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service when returning merchandise. JACK Clothing Company is not responsible for returns lost in transit.
7. Exchanges
If you need a different size or item, please contact us at jackccompany@gmail.com. Exchanges are subject to product availability.
8. Late Returns
Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.
9. Policy Changes
JACK Clothing Company reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page and will apply to purchases made after the updated policy becomes effective.
10. Contact Us
For questions regarding returns or refunds, please contact:
JACK Clothing Company
Email: jackccompany@gmail.com
Established: 2013